If you get a one-star review, what’s the best way to respond?
-94 percent of consumers say that a bad review has convinced them to avoid a business.
-53 percent of customers expect businesses to respond to negative reviews within a week.
-But 63 percent say that a business has never responded to their review.
-45 percent of consumers say they’re more likely to visit a business that responds to negative reviews.
How to respond:
1. Address the reviewer
2. Say thank you
3. Apologize and sympathize
4. Take responsibility
5. Make things right
6. Take the issue offline
7. Ask for a second chance
